Privacy Policy
Last updated: 25 May 2026
This Privacy Policy explains how Apefo Ltd trading as JNET.support handles personal data from people who visit this website, submit a contact form, send an email, or make a business enquiry.
This policy is written for the public website. It is not a client data processing agreement, a full service contract, or legal advice. If a paid project involves processing personal data for a client, data handling should be scoped separately before that work begins.
For scoped client work where JNET.support processes client personal data on documented instructions, see the Data Processing Addendum.
Legal summary
| Item | Current position |
|---|---|
| ItemOperator | Current positionApefo Ltd trading as JNET.support |
| ItemContact | Current positioninfo@jnet.support |
| ItemMain data collected | Current positionBusiness enquiry details, contact details, workflow descriptions, tool information, and technical/security data needed to operate the website. |
| ItemMain purpose | Current positionTo respond to enquiries, assess service fit, protect the contact form from abuse, and prepare practical next steps where requested. |
| ItemCookies and analytics | Current positionNo analytics tools, advertising cookies, or marketing tracking scripts are currently used on this website. |
| ItemSecurity and spam protection | Current positionWeb3Forms processes contact submissions. Cloudflare Turnstile may be used on /contact/ to reduce spam and automated abuse. |
Data Processing Addendum
For scoped client work where JNET.support processes client personal data on documented instructions, see the Data Processing Addendum.
The DPA is a baseline for agreed service engagements. It does not create a client relationship by itself and does not replace project-specific written terms where those are needed.
Who operates this website
Apefo Ltd trading as JNET.support operates this website.
- Legal entity: Apefo Ltd
- Trading name: JNET.support
- Company number:
16610465 - Registered office: Office 1, Izabella House 24-26 Regent Place, City Centre, Birmingham, United Kingdom, B1 3NJ
- Website:
jnet.support - Contact email:
info@jnet.support
JNET.support provides AI readiness assessments, business process automation, AI assistants, AI training, and CRM and systems integration services for small and medium-sized businesses, primarily in the UK and EU.
Data processing in plain language
- If you send a request, the information you provide is used to understand the request and respond.
- Do not send confidential credentials, API keys, private documents, customer lists, HR data, regulated data, or sensitive business material in the first message.
- If a project moves forward, the scope, data handling, access rules, and any needed client documents can be agreed separately.
- This website does not currently add analytics, marketing cookies, a CRM, a database, or a custom backend for storing form submissions.
What personal data may be collected
JNET.support may collect personal data that you choose to provide, including:
- name
- company or organisation
- job role if included in your message
- email address
- website or company URL
- country, market, or location information
- service interest
- workflow description
- tools involved, such as CRM, email, forms, spreadsheets, documents, websites, or internal systems
- whether employees are already using AI tools, if you answer that form question
- message content and any other information voluntarily included in your enquiry
Technical and security systems may also process limited technical data needed to run and protect the website, such as IP address, browser and device information, request metadata, timestamps, and security event data.
Contact form data
The contact form may ask for:
- name
- company
- website
- country or main market
- whether employees are already using AI tools
- the workflow you want to improve
- tools involved
- service interest
- message
- confirmation that you will not send sensitive or confidential information in the first message
The form is intended for business enquiries. It should not be used to send confidential documents, credentials, personal data about third parties, regulated data, or sensitive business information unless that has been specifically agreed later.
Business inquiry data
Business inquiry data may include the operational context you provide so JNET.support can understand whether an AI readiness assessment, automation pilot, AI assistant, training, or integration review may be useful.
This can include workflow descriptions, business process notes, tool names, team context, handoff issues, repeated manual tasks, and the type of help requested.
JNET.support uses this information to respond, assess fit, suggest a practical next step, prepare a call, or prepare a proposal if requested.
Technical data
When you visit the website, technical data may be processed by hosting, DNS, security, browser, and form protection services as part of normal website operation.
This may include:
- IP address
- browser type and version
- device and operating system information
- pages requested
- timestamps
- referrer information where provided by the browser
- security, spam prevention, or abuse detection signals
This technical data is used to deliver the website, keep it available, reduce spam, investigate abuse, and maintain basic security.
Cloudflare Turnstile
Cloudflare Turnstile may be used on the contact page to help protect the form from spam and automated abuse.
Turnstile may process technical and security data to determine whether a form interaction appears legitimate. This can include IP address, browser or device signals, and challenge-related data.
Turnstile is used for security and abuse prevention, not advertising tracking.
Web3Forms processing
JNET.support uses Web3Forms to process contact form submissions so enquiries can be delivered without adding a custom website backend or database.
When you submit the form, the information entered into the form is sent to Web3Forms and then delivered to JNET.support by email or related form delivery mechanisms.
Web3Forms acts as a form submission provider. You should review Web3Forms' own privacy and processing terms if you want to understand how that provider handles submissions.
Email communication
If you email info@jnet.support or reply to a message, your email address, message content, and related communication metadata will be processed by the relevant email services.
Email communication may be kept so JNET.support can respond to your enquiry, keep a record of business discussions, manage follow-up, and handle legal, accounting, or dispute-related needs where relevant.
Legal bases for processing
Depending on the situation, JNET.support may rely on the following legal bases under UK GDPR and EU GDPR:
| Purpose | Example data | Legal basis |
|---|---|---|
| PurposeResponding to enquiries | Example dataName, email, company, workflow description, tools involved, message content. | Legal basisLegitimate interests and/or steps before entering into a contract. |
| PurposeAssessing service fit | Example dataBusiness context, service interest, workflow notes, team/tool information. | Legal basisLegitimate interests. |
| PurposeArranging calls or preparing proposals | Example dataContact details, company details, project context, requested services. | Legal basisSteps before entering into a contract and legitimate interests. |
| PurposeProviding services if agreed later | Example dataClient contacts, project communications, workflow information, agreed implementation material. | Legal basisContract and/or legitimate interests, depending on the context. |
| PurposeLegal, accounting, and record keeping | Example dataContact details, invoices, contracts, project records, communication history. | Legal basisLegal obligation and legitimate interests. |
| PurposeWebsite security and spam prevention | Example dataIP address, device/browser data, request metadata, Turnstile checks, security logs. | Legal basisLegitimate interests. |
| PurposeConsent-based processing if introduced later | Example dataData described at the point consent is requested. | Legal basisConsent. |
How data is used
Personal data may be used to:
- respond to your message
- assess whether the request fits JNET.support's service scope
- prepare an intro call, readiness assessment recommendation, proposal, or next-step response
- understand repeated manual work, tool context, and operational handoffs
- provide agreed services if a project starts later
- maintain business records
- protect the website and contact form from spam or abuse
- meet legal, accounting, or dispute-related obligations where necessary
JNET.support does not use website enquiry data to create fake testimonials, public case studies, public client lists, or unsupported marketing claims.
How long data is kept
Retention depends on the type of data and the relationship.
- Enquiries are normally kept for up to 24 months unless a longer relationship starts or a legal, accounting, dispute, or business need requires longer retention.
- Unsuccessful, irrelevant, duplicate, or spam enquiries may be deleted earlier.
- Project and client communications may be kept while needed for the client relationship, service delivery, legal, accounting, or dispute purposes.
- Security logs and technical records are kept according to provider settings and operational needs.
- If you ask for deletion, JNET.support will assess the request according to applicable law and any remaining legitimate or legal retention needs.
International transfers
Apefo Ltd is based in the United Kingdom. Website and service providers may process data in the UK, EEA, United States, or other locations depending on their infrastructure.
Where international transfers are relevant, safeguards may depend on the provider and context, such as adequacy regulations, standard contractual clauses, data processing terms, or other lawful transfer mechanisms.
JNET.support does not claim that every provider is located only in the UK or EU.
Security
JNET.support uses practical security measures appropriate for a small static business website, including data minimisation, avoiding sensitive data in initial enquiries, limiting form fields, using established form processing, and using spam/security protection where appropriate.
No website, email system, or internet transmission can be guaranteed to be completely secure.
You should not send passwords, credentials, private keys, API keys, confidential documents, or sensitive data through the public contact form.
User rights under UK GDPR and EU GDPR
Depending on your location and the context, your rights may include:
- Access: ask for a copy of personal data held about you.
- Correction: ask for inaccurate or incomplete personal data to be corrected.
- Deletion: ask for personal data to be deleted where applicable.
- Restriction: ask for processing to be restricted in certain circumstances.
- Objection: object to certain processing based on legitimate interests.
- Portability: ask for certain data in a portable format where this right applies.
- Withdrawal of consent: withdraw consent where processing is based on consent.
- Complaint: complain to a data protection supervisory authority.
To ask a privacy question or exercise a relevant right, contact info@jnet.support.
JNET.support may need to verify your identity before responding to a rights request. Some rights are not absolute and may depend on the legal basis, the type of data, and any legal or business retention duties.
Right to complain
Because Apefo Ltd is a UK company, the UK Information Commissioner's Office may be a relevant supervisory authority.
You can find the ICO at https://ico.org.uk/.
If you are in the EU or EEA, you may also have the right to contact your local data protection authority.
No sale of personal data
JNET.support does not sell personal data.
JNET.support also does not currently use website enquiry data for advertising tracking, retargeting, data broker activity, or third-party marketing lists.
Changes to this policy
This Privacy Policy may be updated if the website, service providers, forms, project tools, analytics status, cookies, contact process, or legal requirements change.
The updated date at the top of the policy should show when the latest version was published.
Contact details
For privacy questions, contact:
- Apefo Ltd trading as JNET.support
- Office 1, Izabella House 24-26 Regent Place, City Centre, Birmingham, United Kingdom, B1 3NJ
- Company number:
16610465 - Email:
info@jnet.support